CLOUD DEFENSIVE

Shipping & Ordering

Cloud Defensive strives to process and ship all orders within 1-2 business days. Orders placed after 11 am CST may be processed the following business day. Once the order ships, you will receive an email with tracking information (available on all methods of shipping). Tracking numbers may take up to 24 hours to appear on the carrier’s site after the package arrives at their shipping facilities. If you do not see tracking information within 24 hours, please check your spam folder. To avoid future notification issues, please add Cloud Defensive to your safe sender list. Shipping times may vary, and we can’t guarantee the arrival date of any order, but we strive to get your order out as quickly as possible!

Estimated Shipping Times

  • Commercial: 2-5 days – USPS/UPS domestic ground
  • Residential: 2-5 days – USPS domestic ground
  • Residential: 2-3 days – USPS Priority Mail

If you are unable to receive UPS shipments, please use your P.O. Box; P.O. boxes, APOs and FPOs will ship USPS only.

Shipping Insurance

Cloud Defensive strongly recommends the use of Route Shipping Insurance. We to provide this option to our customers at the checkout page. Route shipping insurance is able to provide assistance in the event of lost, missing or damaged packages. To file a claim on a package, please visit the link below.

https://route.com/

Cloud Defensive is not responsible for lost, missing or damaged packages. If Route Shipping Insurance is not used, the customer assumes all responsibility for the package.

International

International orders will be shipped either USPS International Priority, or UPS Worldwide. All international shipments are subject to local regulations. We have experience shipping our products to many countries, and we strive to comply with all import regulations of the destination country. However, Cloud Defensive does NOT guarantee delivery or customs clearance in the destination country. International orders do not qualify for free shipping that is advertised by Cloud Defensive. Our advertised free shipping is for domestic orders ONLY.

Return & Exchange Policies

Please see our Return and Exchange Policies at the following link.  https://www.clouddefensive.com/warranty/

Warranty Policy

Please see our Warranty Policy at the following link. https://www.clouddefensive.com/warranty/