SHIPPING & ORDERING
Cloud Defensive strives to process and ship all orders within 1-2 business days. Orders placed after 11 am CST may be processed the following business day. Once the order ships, you will receive an email with tracking information (available on all methods of shipping). Tracking numbers may take up to 24 hours to appear on the carrier’s site after the package arrives at their shipping facilities. If you do not see tracking information within 24 hours, please check your spam folder. To avoid future notification issues, please add Cloud Defensive to your safe sender list. Shipping times may vary, and we can’t guarantee the arrival date of any order, but we strive to get your order out as quickly as possible!
ESTIMATED SHIPPING TIMES
- Commercial: 2-5 days – USPS/UPS domestic ground
- Residential: 2-5 days – USPS domestic ground
- Residential: 2-3 days – USPS Priority Mail
If you are unable to receive UPS shipments, please use your P.O. Box; P.O. boxes, APOs and FPOs will ship USPS only.
International orders will be shipped either USPS International Priority, or UPS Worldwide. All international shipments are subject to local regulations. We have experience shipping our products to many countries, and we strive to comply with all import regulations of the destination country. However, Cloud Defensive does guarantee delivery or customs clearance in the destination country.
RETURNS & EXCHANGES
All product returns are through a Return Merchandise Authorization system. Returns and exchanges are only available on new/unused products. Send all returns and exchanges to Cloud Defensive in its original packaging. The customer pays return/exchange shipping. Cloud Defensive pays all outbound shipping.
Cloud Defensive pays all shipping costs for warranty claims.