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Cloud Defensive strives to process and ship all orders within 2-3 business days. However, these times may vary depending on demand, dealer orders and other factors. If extended ship times are necessary they will be shown at the top of our website. After all, we are a manufacturer, not a distribution center and your patience is greatly appreciated when ordering direct. We recommend ordering from an authorized Cloud Defensive dealer to ensure the fastest ship times possible.
Once an order is placed you will receive an email confirming your order. Once the order ships, you will receive a second email with tracking information (available on all methods of shipping). Tracking numbers may take up to 24 hours to appear on the carrier’s site after the package arrives at their shipping facilities. If you do not see tracking information within 24 hours, please check your spam folder. To avoid future notification issues, please add Cloud Defensive to your safe sender list. Shipping times may vary, and we can’t guarantee the arrival date of any order, but we strive to get your order out as quickly as possible!
Shipping times may vary based on the time of year. Higher volume shipping times may delay delivery.
If you are unable to receive UPS shipments, please use your P.O. Box; P.O. boxes, APOs and FPOs will ship USPS only.
Cloud Defensive strongly recommends the use of Route Shipping Insurance. We to provide this option to our customers at the checkout page. Route shipping insurance is able to provide assistance in the event of lost, missing or damaged packages. To file a claim on a package, please visit the link below.
Cloud Defensive is not responsible for lost, missing or damaged packages. If Route Shipping Insurance is not used, the customer assumes all responsibility for the package.
If you are outside of the United States and interested in placing an order through our SHOP page, please email Support@Clouddefensive.com for information. International orders will be shipped either USPS International Priority, or UPS Worldwide. All international shipments are subject to local regulations. We have experience shipping our products to many countries, and we strive to comply with all import regulations of the destination country. However, Cloud Defensive does NOT guarantee delivery or customs clearance in the destination country. International orders do not qualify for free shipping that is advertised by Cloud Defensive. Our advertised free shipping is for domestic orders ONLY.
Cloud Defensive only accepts product returns on purchases made from www.clouddefensive.com. We do not accept returns for purchases made from other sellers.
The customer is responsible for shipping the return items to Cloud Defensive. We will charge a 20% restocking fee for all returns.
Please see our Warranty Policy at the following link. Warranty