Exchange Policy

Cloud Defensive is happy to offer exchanges on our products. If you ordered an incorrect item, are unhappy with the color or size of the product or decided to just go a different direction, you are welcome to reach out to us at [email protected] and we will get the exchange started for you. 

Cloud Defensive only accepts product exchanges for purchases made from www.clouddefensive.com. We do not accept exchanges for purchases made from other sellers.

The customer is responsible for shipping the item back to Cloud Defensive, and Cloud Defensive will cover shipping on the new item going back to the customer. We will charge a 20% restocking fee for all exchanges. The only exception is any exchange that happens inside of the 30-day guarantee timeframe which is for Cloud Defensive Lights Only.

BLEMISHED, MOONSHINE, AND PRE-OWNED ITEMS ARE NOT ELLIGIBLE FOR EXCHANGE.

ALL BLEMISHED MOONSHINE, AND PRE-OWNED SALES ARE FINAL!

Return Policy

Cloud Defensive does accept returns on all products. We realize that not every product is right for every person. If you buy anything from us, and decide to return it unused, we will gladly accept that. Simply reach out to us at [email protected] and we will get the process going for you.

Cloud Defensive only accepts product returns on purchases made from www.clouddefensive.com.. We do not accept returns for purchases made from other sellers.

The customer is responsible for shipping the return items to Cloud Defensive. We will charge a 20% restocking fee for all returns. The only exception is any return that happens inside of the 30-day guarantee timeframe which is for Cloud Defensive Lights Only.

BLEMISHED, MOONSHINE, AND PRE-OWNED ITEMS ARE NOT ELLIGIBLE FOR RETURN.

ALL BLEMISHED, MOONSHINE, AND PRE-OWNED SALES ARE FINAL!

Warranty Policy

If you follow Cloud Defensive’s installation and torque instructions that are provided with your items, then our products are warrantied forever. No matter who owns it, it is warrantied.

This does not include normal wear and tear to the finish or other wearable parts to our products. Any other exclusions are called out in the instruction manual of the respective products.

While Blem items are not eligible for return or exchange, they are covered FULLY under our warranty.

For warranty requests, please reach out to us at [email protected] and we will get that started for you. Cloud Defensive covers all shipping for domestic warranty items.

International customers are still able to use our full warranty, however the customers are responsible for all international shipping and fees.

Our warranty does only extend to our products. We do not warranty products that are made by other companies.

30-Day Money Back Guarantee

Cloud Defensive is excited to offer a 30-Day Money back Guarantee on all our lights. This includes the OWL, REIN and REIN Micro. If you purchase any Cloud Defensive light, and are unhappy with the light, then you can reach out to us at [email protected] within 30 days to get a full refund or exchange.

To be clear, you are allowed to mount the lights and use the lights. And still return for a full refund within the 30-day time frame.

Cloud Defensive can only offer the 30-Day Money-Back Guarantee on purchases made from www.clouddefensive.com and we can not, unfortunately, extend this offer to any retail accounts. If you want the protection of the 30-Day Money-Back Guarantee, you need to buy directly from us.

When returning items, the customer is responsible for shipping the return items to Cloud Defensive.

We will charge a 20% restocking fee for any return or exchange that happens outside of the 30-day guarantee timeframe. Cloud Defensive reserves the right to deny the 30-day guarantee for items that are outside of normal wear and tear. No, you cannot smash your light with a sledge hammer and return it for a full refund.

BLEMISHED, MOONSHINE, AND PRE-OWNED ITEMS ARE NOT ELLIGIBLE FOR THE 30-DAY MONEY BACK GUARANTEE, RETURN, OR EXCHANGE.

ALL BLEMISEHD, MOONSHINE, AND PRE-OWNED SALES ARE FINAL!