Warranty/RMA

LIMITED LIFETIME WARRANTY

At Cloud Defensive, we proudly stand behind our products by offering a fully transferable Limited Lifetime Warranty against all manufacturing defects, regardless of the product's current owner. In the unlikely event warranty service is required, Cloud Defensive will repair or replace the defective component at no cost to the customer. Should the warrantied product be discontinued, and we are unable to repair or replace that product, we will substitute it with a new, comparable product of equal or greater value. At times Cloud Defensive may ask for product photos to complete your warranety claim.

Manufacturing defects, as defined by this warranty, include flaws and/or defects in materials or workmanship. It is important to note that this lifetime warranty does not cover intentional damage, loss, theft, consumable products, or normal wear-and-tear such as cosmetic damage, worn-out switches, batteries draining, or damage resulting from improper installation such as cut or split cables, stripped threads, etc.

If a product falls outside the parameters of this warranty, we are still committed to supporting our customers by offering to service or replace the product at a discounted rate.

Blemished (Blem) items, while not eligible for return or exchange, are fully covered under our limited lifetime warranty. International customers can also take advantage of our full warranty; however, they are responsible for all associated international shipping costs and fees.

WARRANTY AND REPAIR POLICY Q&A

We will contact the owner with an estimated repair cost for approval.

Batteries and chargers are covered by our 2-year warranty with proof of purchase. This does not cover intentional damage, loss or theft.

Switches and tailcaps are considered a consumable item. However, we will evaluate this on a case by case basis if the cause of the failure is due to a manufacturing defect.

RETURNING YOUR PRODUCT

To best serve you, please complete the warranty request form below. All products returned for warranty repair and service must include a Return Merchandise Authorization (RMA) number.

SERVICE/WARRANTY ADDRESS:

All warranty repair and service sights should be sent to:

Cloud Defensive
6045 Wedeking Ave
Evansville, IN 47715

If you cannot complete this form now, you can return to it later. Copy the following link:

REQUEST AN RMA FROM CLOUD DEFENSIVE BY FILLING OUT THE FIELDS BELOW

A member of the Cloud Defensive technical support team will be in contact with additional directions and an assigned RMA number after your form is submitted.

DO NOT send in any Cloud Defensive products until you have been assigned an RMA number and return instructions.

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LIMITED LIFETIME WARRANTY

WARRANTY AND REPAIR POLICY Q&A

RETURNING YOUR PRODUCT

SERVICE/WARRANTY ADDRESS:

REQUEST AN RMA FROM CLOUD DEFENSIVE BY FILLING OUT THE FIELDS BELOW

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